Refund policy

Refund Policy

We want you and your cat to love your MerryMeow tree bed.

Damaged, defective or wrong items
If your order arrives damaged, defective or not as described, contact us within 14 days of delivery at merrymeow@use.startmail.com with your order number and a photo. We will send you a free replacement or a full refund, at your choice.

30-Day Money Back Guarantee (optional add-on)
If you added the 30-Day Money Back Guarantee to your order, you can request a full refund of the product price for any reason within 30 days of delivery, no questions asked. Simply email us with your order number. The item must be returned unused and in its original condition.

Orders without the guarantee
For orders without the 30-Day Money Back Guarantee, we accept returns of unused items in their original condition within 14 days of delivery. Return shipping costs are paid by the customer, unless the item arrived damaged or incorrect.

Refunds
Once your return is received and inspected, we will notify you and issue the refund to your original payment method (including PayPal) within 5–10 business days.

Non-refundable
Shipping Protection and the 30-Day Money Back Guarantee add-ons are non-refundable once the order has shipped.

Questions? Contact us at merrymeow@use.startmail.com.